Unauthorized debit orders

It's really hard to believe that in 2021, I am still experiencing issues with unauthorized debit orders irrespective of the fact that Capitec has a deicheck system in place.

On May 23 and June 24th, there were unauthorized debit orders from Clientele life. I don't have a policy with these people and I never received a notification for a debicheck for them. To further fuel my frustration, I could not reverse the debit order on my end so I went to the branch as nd they indicated that they couldn't dispute or stop it either. That's nonsense if you ask me. First of all where is the protection of their customers if ********** are still able to solicite our banking information? Secondly I should be able to dispute any debit order I want and I have been in the past why is it such a hassle with this one? I have been a Capitec client since probably 2009/10 and there have been numerous unauthorized debit orders going off my account and I would just casually reverse them at a cost mind you !! But this I find completely appalling and I'm beyond ready to take my business else where. Their new app is complete trash and not even user friendly. I'm just sick and tired of this poor service actually.