Unauthorized Debit Orders

After speaking to a call centre agent in October 2015, we noticed a debit order of R89 running of my Capitec account every month since 22 December 2014.<br> I requested for the debit order to be stopped and money refunded. The agent said she will do it and she did not do it. Second time I spoke to another person on 9 December 2015 and I was rudely told \no the money cannot be refunded". I subsequently phoned their complaints department to complaint about both the unauthorized debit order and the pathetic service I received. A Candice Dawson in Complaint Management responded with ref: CM *** wrt my complaint. I responded 2 days after that back to her and till today I have not received any response from Candice nor Capitec. I have noticed this morning that another debit order went off for the same company. Capitec Bank has the most pathetic customer service and vow to take my account away from them and share this bad service and unauthorized debit orders on social media. """