MM
Marshall M

1 reviews | Active since Aug 2018

28 Feb 2019, 23:43

Unauthorized debit orders

I am a very frustrated Capitec customer as 3 debits of R45 each went off from my account today. This is also not the first time as last month a R95 debit went off that I have no idea about. What's even more frustrated is that I am charged a service fee of +-R3.50 for each debit, and when I dispute the debit I get charged another fee. I am definitely considering changing banks as the bank is failing at keeping my hard earned money secured.

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Replies (2)
Capitec Bank
Capitec Bank's reply01 Mar 2019, 12:10
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply06 Mar 2019, 09:48
Official
Good day Mr Malan

I trust that you are well.  Kindly be advised that I have been attempting to contact you via telephone to no avail.

Please note, written feedback has been sent to you via email regarding your query.  You are more than welcome to contact me if you have any additional questions or concerns.

Kind regards
Keshia Nomdo
Complaint Management Officer
Complaint Management

Best regards,