Unauthorized Debit Orders

Good morning, I am concerned about Unauthorised debit orders going through thousands of your customers. What measures do you take in ensuring that all debit orders going through your customers' account numbers are authorized by your customers, or anyone who is able to debit any Capitec Bank account can easily do so? What is even upsetting is that gore those customers who are aware of this, when they reverse these **** debit orders they get charged reversal fees. Why do we have to pay for something we never authorized in the first place? And for your poor customers who can't read bank statements, they get debited forever. Once one to ten such incidents get reported, you have to question such debit orders that go through all your customers by the same provider. In this case I am referring to "Dvotion"...