YW
Yolande W
1 reviews | Active since Jun 2018
24 Jun 2018, 09:58
Unauthorized Debit Orders
Good Day
Im a very unhappy customer. I had 3 debit orders gone down from my account and i did not authorize this. These debit orders were only to be deducted in September. Now im going to lose my only transport my car and we are going to lose our home as we are on the verge of of getting kicked out on the streets. I need my money back ASAP. When i went to the bank they said its not disputable on theor side. I need my money back. Im very upset and i have 2 girls to support. I need this sorted.
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Replies (3)YW
Yolande W's updateReviewer Update
24 Jun 2018, 10:13Its 15800.00 and i want my money back into my account. Im not going to lose my car or my home. I want my money back. I did not authorize these debit orders and want my money back.
YW
Yolande W's update24 Jun 2018, 10:13
Reviewer Update
Its 15800.00 and i want my money back into my account. Im not going to lose my car or my home. I want my money back. I did not authorize these debit orders and want my money back.
Capitec Bank's replyOfficial
25 Jun 2018, 08:36Please accept my sincere apology for the inconvenience this matter has caused.
Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply25 Jun 2018, 08:36
Official
Please accept my sincere apology for the inconvenience this matter has caused.
Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
28 Jun 2018, 10:17Good day
We have tried contacting you but with no success. Please contact Complaint Management on ***.
Regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply28 Jun 2018, 10:17
Official
Good day
We have tried contacting you but with no success. Please contact Complaint Management on ***.
Regards
Complaint Management
Capitec Bank
Best regards,