1 reviews | Active since Jan 2014

03 Dec 2019, 20:36

Unauthorized Debit Order - Unable to reverse and stop order

I tried to reverse a unauthorized debit order that i notice on my account for a second time after i changed my card twice already. i need help, please reply to my message.

I paid for the 2nd card a few months ago after my Netflix account was hacked in Amsterdam now there is another thing that went off on my bank account which i dont know off. im not paying for a 3rd card. if you cant control this unauthorized debit orders from going off i will have to change banks!

0
Replies (2)
Capitec Bank
Capitec Bank's reply04 Dec 2019, 11:34
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
's update04 Dec 2019, 14:55
Reviewer Update
Thank you.

it's sorted!