Unauthorized debit order

I'm so disappointed with Capitec right now.

I had an unauthorized debit that went off my account on last night 22.44pm 01.09.2019 amount of R119.00 ref SCB – VERDIVA AL5853 it may seem little but make a huge difference to me.

According to the Capitec call centre operator I spoke to she told me she cannot see the company name but gave me a number that I can call and query ***) and which I did and it is a mining company, according to the accounting department of this mining company they don’t do debit orders. Phoned Capitec which I requested for the money to be reversed and the company that is debiting to be blocked. I was told they can’t block it and reversal will charger R40.00 unless I do it on the app. Not I’ve lost R40.00 and high possibility this will happen again next month.

I am getting bad service with this bank. May of 2017 almost lost an amount of R2000.00. Yes, I did get it back but I had to run around like a headless chicken because their system is weak and unable to assist with a reversal. How many people who get to situations like mine and have no tools and don’t know what to do when money is taken from their accounts.

From: Pumeza Ndita <***> Date: 2017/05/25 14:00 (GMT+02:00) To: ******* Subject: Reference ***1

Hi ****lang hope this email finds you well. As per our telephonic conversation, please assist, last night I made a transfer of R2000.00 from account no. *** to account no. ***. The beneficiary did not receive the payment, I called Capitec ref number: ***6 and I was told that when they checking it doesn't show the account number, but it shows that it went to an offs**** account. This morning I went to the branch - Capitec in century city, consultant (Keenan) and explained what happened, she did help out and we got this ref ***2. they went back and forth; the results were that I paid to the incorrect number. So, I was told that the is a fee that I will be charged an amount of R120.00 for the case to be followed up, which I did agree they can go ahead. Still I wasn't happening because I was told that "they might be a chance that I might not get the R2000.00 back. I request to talk to the manager which I was referred to the supervisor/manager MORNE, he asked Keenan should call again after he saw the notification payment. Still the was no luck on how I paid to the incorrect account while I captured everything right. They also agreed that all the information is captured right ( see attached pictures) which now I am confused at what stage did it change to an incorrect beneficiary. So, they emailed the electronic fund transfer notification, which shows where the money went too. They explained that I might have captured the incorrect Account number etc. So was told it will take up to 7 to 14 days. The problem I have is, even though all the information of the beneficiary is captured correctly still on your system shows a different beneficiary. I am told that I made a mistake which at 1st I wanted to believe, but now the is something that doesn't add up. The notification I received for proof of payment is to the right account but the one I was showed is different. Please explain how is this possible? if both notifications showed that I paid to this MWEB account then I would say I do agree I made a mistake, but they differ. They never explained to me why the notification differs.