Unauthorized debit order by Capitec

To say I am furious is an understament. You took off a payment for a credit card on the 24th January 2020 even though same was meant to go off on the 30th January(last day of the month) as per our contract agreement leaving me with R38 in my name.This is not the 1st time you have done this as you did the same thing on the 14 February 2019 and was told the same thing that it's a system error which I let it slide. I used that very same R38 to contact you as I needed the money back asap, I spoke to a consultant by the name of Bonnie who gave me a call reference number ***4 who after putting me on hold cane back to tell me that it was a system error and that the money will be reversed into my account in hour. I asked if it was definite that the money will be back in my account as I really need the money on the same day which once again she assured me that she would be escalating the matter to the "back office" and a refund will be processed. Now for someone who has worked at a call center and knows that the back office does not exist I continued to thank her for the assistance and called again. This time I spoke to Ntombi who after I told her my issue advised she was putting me through to the collections department, after being on hold for nearly 10 minutes and the fear of running out of air time I cut that call and began to call again. 3rd time I spoke to Darius who also confirmed that it was indeed a "system error" and that after an hour the funds will be back into the credit card and I would then have access to them, I explained again to Darius as I did to Bonnie that the credit card had expired and that unfortunately I can't visit a branch to make a new one as I am 39 and half weeks pregnant and under strict instructions to be on bed rest that is the reason I need the money back into the debit card and not credit card. Darius advised I will still have access to the credit card via the app but won't be able to use the physical card so I can transfer between cards in an hours time when the money comes in. Before we said our goodbye I confirmed again if really the money will be available after an hour and that I can not stay with out the money as I need it to hire someone to take me to hospital in case anything happens, he assured me it would. It is now 3 days later and no money has been reversed, I am livid and in agonizing pain,i have been checking my app the entire weekend like a fool. So tell me Capitec do I now need to drag myself out of this bed put myself and my unborn baby's health at risk for you to pay back what you were not supposed to take in the 1st place? Do I now need to physically go to a branch because your call center consultant's are ***********? Do I now need to spend more money to get you to fix your "system error"? What would have happened to me if I had gone to labor?Do you need to be dragged on Twitter in order to act right? I am now missing my gynaes appointment because I don't even have money to get there. I will be laying a complaint with the ombudsman and I need this sorted out as in yesterday.