1 reviews | Active since Aug 2011
Unauthorized debit order
An amount of R2500.00 was paid into my account, yesterday afternoon.
I received the notification, accessed my account through the APP and the balance was R2500.00.
A few seconds later a Debi-check/ debit order went off my account for an amount of R1600.00 and some odd rand.
I am not happy as I have a signed an agreement with the creditor for my account to be debited on the 26th of every month, yesterday was only the 13th.
At no point did I make any arrangements for the Creditor to track my account, in order for money to go off as soon as money is paid in.
I cannot reverse this debit order, through the App or Internet banking.
I need assistance for this debit order to be reversed, as it is an unauthorized/ un- authenticated debit order/ Debi check.
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
