Unauthorized Debit order

-R724.31 Went off my account on the 30th September 2022 -Went into the bank to have it reversed as its not an authorized transaction -Waited 50min for the ***** department to assist, the guy in the branch said they will give me a call on Monday. -Monday came no call-went back to the branch was assisted by the Branch Manager, she called the ***** department- i left the bank and requested her to call me back. Branch manager called me back the same day and advised i have to be patient they are busy but will definately get back to me. As advised by the ***** department. Today is the 31st October still no sms no call no nothing. -I guess im not getting my money back, i havent a clue where it went to? -I decided to close my savings and move my salary to another bank. -This is not the 1st time i did not receive feedback regarding a query from the ***** department I dealt with Capitec Goldman branch in Florida