Unauthorized Debit order

I’m so angry with Capitec Bank. I was checking my phone and received a notification that more money was debited than I had authorized. When I called the ***** line for assistance at ***to report the *****, they told me I needed to visit the bank to resolve the issue. I called three times, but no one could assist me in reversing the transaction or blocking my account. They all just told me to visit the bank. What is the point of having an emergency number if they cannot help you over the phone? Meanwhile, all the money in my bank account has been debited. I remember speaking to two ladies named Grace and Vuyeka.