Unauthorized Debit Order

<p>I re-activated my capitec bank account to start using it again and told the guy who held me at Hatfield branch not to add any debit orders on my account. He said everything was sortded.</p> <p>To my surprise a decit order went off from my account that I did not authorized anyone to take. Wednesday 26/07/2017 I did send an email to capitec collections department to reverse the debit order. On 02/08/2017 I phoned the collections department, they could not help me, they can see my email, but no one rep**** and no one knows what to do. I went to Hatfield branch 03/08/2017 to get answers. The lady that helped me laughed at me and did no know what to answer me.</p> <p>She looked like she did not want to help me at all.</p> <p>I am ready to close my account with Capitec Bank as this is a bad experience and I still do not have any answer on when and if the debit order will be reversed.</p>