BM
Buyiswa M
1 reviews | Active since Jan 2013
13 Apr 2018, 08:43
Unauthorized debit order
on the 20th February I wrote a complaint to Capitec about unauthorized debit orders and I was assured the matter will be sorted . I then received a call from Carmelia who informed me that they were dealing with the issue and she will get back to me within 14 working days today its the 13th of April and she never called me back instead there was another unauthorized debit order of R89.00 from a company called Heavens deal.
I feel like Capitec is not doing enough to protect their clients , if this goes on I will have no choice but to switch banks.
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Capitec Bank's replyOfficial
13 Apr 2018, 10:07I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply13 Apr 2018, 10:07
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,