BM
Buyiswa M

1 reviews | Active since Jan 2013

20 Feb 2018, 11:40

Unauthorized debit order

I had to close and re-open my account due to unauthorized debit orders on my account and I thought that would solve the problem. On the 15 February 2018 I was checking my bank statement and I noticed R89.00 debited on my account from a company called Shaz marketing. I reversed the debit order from my phone and stopped it . Again on the 16th February another debit order of R97.00 from Oversure was done on my account and I reversed that amount again.

I feel like I am the one who is losing here as the bank gains R15.00 every time I reverse these unauthorized debit orders. This is becoming common and the banks are not confirming these debit orders with us as clients.

I am very frustrated at this point as I feel this will not stop please can I get some advise or assistance on what to do with these unauthorized debits.

0
Replies (2)
Capitec Bank
Capitec Bank's reply20 Feb 2018, 12:53
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

BM
Buyiswa M's update20 Feb 2018, 13:35
Reviewer Update
Thank you , I am looking forward to a solution to this matter. I love being a Capitec client as I always get the best service.