1 reviews | Active since May 2016

03 May 2017, 10:59

Unauthorized debit order

<p>I have no idea how this bank can allow authorized debit orders on my account. I had a chat with a CS agent and they said I have to contact their third-party and that they can't assist or contact their third-party for me. I trust them with my money and this is what I get?? Unacceptable.</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 May 2017, 15:06
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

's update10 May 2017, 14:30
Reviewer Update

Riaan gave me a call and explained that they are unable to contact their suppliers on my behalf, not the kinda news I want to hear as a client who entrusted them with my money. I'll give them a star just because of Riaan's quick response and professionalism, but the company as a whole gets a *** rate from me.