Unauthorized Debit Order

Unauthorized Debit Order

Last month a Debit (R100x2) order went off my account from a company named Clm Assura as a reference number, I reversed the Debit order, and stopped it, yet they still managed to do it again this month, this time 4 times in just 2 days, and i still reversed it and stopped it. Please help investigate these people, this i unacceptable. I bank with Capitec and the consultants at the branch tell me i must have approved the Debit order, which is not true, because I have no idea who that company is and why they debit money from my account. Is there a way to find out who they are, coz they are busy wrecking our lives, it's going to cost me to change my bank account. I even contacted customer care, and frankly the response I got was ****py, I spoke to several of my colleagues and they are experiencing the same thing, so it's clear this is a ****, so how am I expected to deal with the 3rd party personally. It's the banks security that needs to be improved.