Unauthorized debit order

Hi Admin

I am so furious with the service I am getting from Capitec Bank and I have been their client for the past 5years +. On the 20th of Nov I went to the Alex Mall branch and I asked one of their consultants to block RAIN from debiting out of my account and I was assured that that will no longer be happening. To my surprise today, my account was debited by Rain while my online transactions are on R0.00. How do they even deduct when my online transactions are on R0.00.

I forwarded a mail as proof of cancellation to *** and since i have been awaiting feedback of the reversal of the debit order that went out on the 15th of Nov. Now I had to follow up with rain and I was explained to as to why I will not be receiving my money back. The only problem I have now with Capitec is that I asked that they block Rain from deducting my account and my online purchases which are on R0.00. How does an online purchase go out when the limit is on R0.00.

I am crying out for Help, because none of your consultants are able to assist me with this issue.