QK
QUADE K
1 reviews | Active since Sept 2013
22 Dec 2015, 08:06
Unauthorized Debit Order
My account was debited early without my knowledge or consent. Other service providers either phoned, SMS'd or emailed me to request or remind me of an early debit date which was clearly out of courtesy. I declined all requests as I know that I will have sufficient funds in my account at month end. If I had cleared all the money from my account then I would have been liable for the reversal fee and whats worse, it shows on my credit history. Huge inconvenience caused as I now have to restructure my budget dead centre of the festive. I am disappointed Capitec Bank!!!
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Replies (1)Capitec Bank's replyOfficial
22 Dec 2015, 12:30Hello Quade_001,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply22 Dec 2015, 12:30
Official
Hello Quade_001,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
