1 reviews | Active since Apr 2018
Unauthorized Debit of R2397 from Mac and Things – Capitec’s Unacceptable Response
On February 3rd, I was debited R2397 by "Mac and Things Centurion." I never made this purchase. A friend of mine also experienced the same *****ulent transaction and Capitec said it was Spotify.
I disputed the charge with Capitec, but their response was completely unacceptable. They claimed to have attempted to contact me (which never happened) and then dismissed my dispute, stating that the transaction was supposedly from September–December last year and was only processed now. They also mentioned that an SMS was sent, but I never received any such notification.
How can Capitec allow unauthorized transactions to go through and then refuse to assist customers in reversing them? I am deeply disappointed with their lack of accountability and failure to protect their customers from *****. I expect a proper investigation and resolution. I did not have money in this account when it went off as I have not used the account in months. I wanted to start using it for business again but I will not be putting any money into this account until it is resolved.
With regards to the charge from Mac and Things for R2397.00, please note this transaction is valid as it relates to the transaction from FASHION CHOICE(SHEIN) that occurred on the 30th of September 2024 at 07:47 am which was not processed at the time.
I however know this is not true as I have confirmation that the payment went off. I contacted SHEIN and they asked me for the statement from 3 February. I sent it to them and it was not them that deducted the amount! This is an issue at Capitec!
Aaron SHEIN2025-02-19 11:55:06GMT+0800Good dayThank you for reaching out to us.
After reviewing the details of your issue, it appears that the matter is related to your bank. To ensure this is resolved as quickly as possible, we recommend contacting your bank directly for further assistance.
Please reach out to them with the following information to help expedite the process:
We understand this may be frustrating, and we hope your bank can provide the support you need. Should you need any further information from our side, please don’t hesitate to get in touch.
Thank you for your understanding.
Best regards,AaronSHEIN Customer Service
Customer Service Department
With regards to the charge from Mac and Things for R2397.00, please note this transaction is valid as it relates to the transaction from FASHION CHOICE(SHEIN) that occurred on the 30th of September 2024 at 07:47 am which was not processed at the time.
I however know this is not true as I have confirmation that the payment went off. I contacted SHEIN and they asked me for the statement from 3 February. I sent it to them and it was not them that deducted the amount! This is an issue at Capitec!
Aaron SHEIN2025-02-19 11:55:06GMT+0800Good dayThank you for reaching out to us.
After reviewing the details of your issue, it appears that the matter is related to your bank. To ensure this is resolved as quickly as possible, we recommend contacting your bank directly for further assistance.
Please reach out to them with the following information to help expedite the process:
We understand this may be frustrating, and we hope your bank can provide the support you need. Should you need any further information from our side, please don’t hesitate to get in touch.
Thank you for your understanding.
Best regards,AaronSHEIN Customer Service
Customer Service Department