sS
sanna S

1 reviews | Active since Jun 2013

16 May 2018, 09:25

Unauthorized debit Oders

So my account was debited twice for the amount of R129 from a company called Bakho VH of which I have no knowledge of, why was the debit authorized by Capitec without my know knowledge, why allow such ***** to take place as Capitec is supposed to secure and take care of my money?now I have been charged R80 pluc for the reversal of these debits and my credit record will be affected as well for something that my bank allowed. how sure am I that Capitec is not making extra commission from the R40 plus for all these reversals from people like me who have been victims of such? if capitec cannot take care of my money why still continue doing business with them?

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Replies (4)
Capitec Bank
Capitec Bank's reply16 May 2018, 13:16
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply16 May 2018, 13:16
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

sS
sanna S's update22 May 2018, 09:10
Reviewer Update
To date I still have not received any contact from "Wendy Mbelekane" that's if she exists as am now thing that this is a system generated auto reply, Capitec you have disappointed me...It was nice doing business with you.
Capitec Bank
Capitec Bank's reply22 May 2018, 12:46
Official

Good day Miss Sambo

As discussed via telephone ,I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank