SK
Sibongile K
1 reviews | Active since Dec 2017
10 May 2023, 15:09
Unauthorized Debit check l *****
I have a credit card and access facility from Capitec. I had arranged to pay 1000 for the credit card and 1000 for the access facility. Last month Capitec debited from my Absa account making it a de*****eck without my approval. As a customer I feel like my rights have been deeply violated regardless if I owe or not.
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Replies (4)
Capitec Bank's replyOfficial
10 May 2023, 15:10Good day Sibongile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 May 2023, 15:10
Official
Good day Sibongile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SK
Sibongile K's updateReviewer Update
10 May 2023, 15:13Completely unprofessional sending automated messages and never attending to issues.
SK
Sibongile K's update10 May 2023, 15:13
Reviewer Update
Completely unprofessional sending automated messages and never attending to issues.
Capitec Bank's replyOfficial
10 May 2023, 15:44Good day Sibongile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 May 2023, 15:44
Official
Good day Sibongile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SK
Sibongile K's updateReviewer Update
16 May 2023, 08:19Still my issue is not resolved Capitec has truly been disappointing in all aspects yet you guys debited again after I complained!!!
SK
Sibongile K's update16 May 2023, 08:19
Reviewer Update
Still my issue is not resolved Capitec has truly been disappointing in all aspects yet you guys debited again after I complained!!!