Hellopeter
Share Your Experience
MB
Monique B

1 reviews | Active since Feb 2022

28 Feb 2022, 03:01

Unauthorized debicheck

Good day

I am unhappy about a debit order from Capfin

I have two bank accounts one with capitec one with absa They send a debi check on both accounts The authorized one is on my absa account not my capitec account that's my savings account

I want that debit order reversed as this is *****. The payment cannot be raken twice

The debi check approcal is on both accounts and yours didn't ask for approval in app.

I need this reversed immediately. As the app os not allowing me to.

I phoned capfin they referred me to my bank

Please assist immediately

Regards Monique

0
Replies (3)
Capitec Bank
Capitec Bank's reply28 Feb 2022, 06:17
Official
Good day Monique

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
MB
Monique B's update03 Mar 2022, 11:05
Reviewer Update
Good day

still no service from you regarding this matter
i am not happy at all. please remove this debit order from my account i sent *****nshots showing you that they have my absa details they refuse to assist instead im being double debited

you as a bank. i trust your bank by banking with you but it seems everyone has access to just take money from my account

this is utter bull**** i am furious

i want my capfin debit order removed and my funds returned

your debicheck system was not created to protect customers but rather continue *****ing people from their hard earned money!!!!
MB
Monique B's update07 Mar 2022, 09:04
Reviewer Update
Still nothing from you! I sent proof from Capfin confirming they have no active mandate but now look at you keeping that mandate on my savings account
so much for easy safe banking