Unauthorized credit check

I went into your Clearwater mall branch to get assistance with my app and online banking. I had ticket number 097. The gentleman who helped me was Jansen Mcford. In order to assist me he logged into my banking profile and helped me increase my limits in order to make a transfer for a large sum of money. In doing so he was obviously had access to my account and thought that due to my high balance on my account I could be approved for credit. he proceeded to do a pre-approval without my knowledge and consent and asked for my details under the pretense of updating my profile. I only saw when he was clicking the consent button for a credit check and asked him why he was doing this credit check when I didnt ask for any credit and he didnt answer me and continued to distract me by talking about something else. I was quite frustrated at this as every enquiry on my profile impacts my credit record. I want the capitec enquiry removed from my profile under bureau as I didn't give consent. Failing which I will take this to the ombudsman