Unauthorized Charge

I am quite saddened to leave a review like this for Capitec Bank, just to think some time I was praising the banks service. I noticed a deduction go off my account which I did not authorize. My complaint is not the agent I spoke to, but the bank itself. Firstly I am quite frustrated that I must wait for the bank to reverse the amount. Some 7 to 14 days. I have commitments. Secondly I must pay for my own money back, really. Most frustrating, Capitec cant tell exactly who the merchant is, when I opened my account with Capitec I had to supply various credentials, and everyone knows just how difficult it is, to get anything done at the bank. Not to mention those super annoying security questions. Surely the vendor must have had some clearances to undergo before having debit authority , I hope??? I also was informed that Capitec may not be able to recover the money!!!I So I could be ******, think this is absurd , ridiculous and greatly prejudicial to me as a customer. I need my funds reversed without my paying for it !!! Please use my email to contact me.