SM
Sinovuyo M

1 reviews | Active since Jun 2018

13 Oct 2020, 16:44

Unauthorized Charge

I was extremely shocked when I heard over the past few months that Capitec account holders were being charged double or have had funds taken from their accounts unknowingly. But I thought it was all talk until yesterday morning at 04:03 I received an SMS for a purchase at Vincent SUPERSPAR for R205.21. I assumed the charge would be corrected as I certainly was not at SUPERSPAR at 04:03 in the morning I had been there two days before. I have been very happy with Capitec for so many years but now I am defeated!

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Oct 2020, 16:57
Official
Hi Sinovuyo

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank