MD
Mogamat D

1 reviews | Active since Jul 2025

13 Jul 2025, 15:34

Unauthorized Change to Address Details in Capitec Account

Dear Capitec Team, I am writing to raise a serious concern regarding an unauthorized change to my residential address in your banking system. - In my bank statement dated November 2024, my address is listed in Gauteng. - However, in the statement dated 13 July 2025, it reflects my current address in Cape Town — a change I did not initiate or authorize. - Capitec representatives Monique and Mpumi confirmed that there is no recorded request or update from my side, nor any indication of a system-generated change. This raises a red flag, especially given that I am currently involved in a legal matter with an individual who has been ********ly stalking me. I strongly suspect that someone with internal access may have manipulated my data, and transaction details may have been leaked and discussed without my consent.

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Jul 2025, 18:15
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.