Unauthorized card transaction/terrible customer support

Complaint on behalf of a Capitec Customer:

You guys double deducted a card transaction that took place a week ago, this morning at 5AM. This is nothing but theft on your part as you have effectively taken this money out of customer accounts without authorization. Your call centre doesn't answer calls, and when going into the branch they said: "but we only open at 8AM", Imagine if the police said that when a crime had been committed after hours? What kind of service is this? Your staff in the branch also cannot say when this problem will be resolved?

You are letting all your customers down, and have yourselves committed a crime by taking your customers money without consent.

I would recommend that people take their banking elsewhere. Your money is not safe with this bank.