RC
Roxzanne C
1 reviews | Active since Nov 2020
09 Nov 2023, 05:12
Unauthorized capitec funeral plan deducted
Capitec you are ******* that ***** from the poor. I was contacted by Stephanie from complaints. She called once and told me she would email me so I can communicate directly with her. How long can it take to resolve a query where u were wrong? Are u ****en serious???? I've been nice enough, I've been patient but yet ***kol. So now I'm starting to get angry. Get Stephanie or someone to call me, just reverse my money u stole for **** sakes.
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Replies (5)
Capitec Bank's replyOfficial
09 Nov 2023, 08:15Good day Roxzanne
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Nov 2023, 08:15
Official
Good day Roxzanne
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
RC
Roxzanne C's updateReviewer Update
09 Nov 2023, 08:54Again? How many times must I get the same automated response?no wonder ur reviews on hello Peter are putrid 😡🤬😡 this is nonsence. Sort ur systems out and put better processes in place my ***.
RC
Roxzanne C's update09 Nov 2023, 08:54
Reviewer Update
Again? How many times must I get the same automated response?no wonder ur reviews on hello Peter are putrid 😡🤬😡 this is nonsence. Sort ur systems out and put better processes in place my ***.
Capitec Bank's replyOfficial
09 Nov 2023, 09:13Good day Roxzanne
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Nov 2023, 09:13
Official
Good day Roxzanne
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
RC
Roxzanne C's updateReviewer Update
14 Nov 2023, 07:18I'm still waiting for an answer. You have by passed the turn around time. I want my ****en money. I'm contacting the banking ombuds now. I think u are not taking me serious. The facts are there and I must still wait front he 28th???? It's the 15th of the new month. U are *******,its *****ing to take money iut of an account that does not belong to you. I am so angry.
RC
Roxzanne C's update14 Nov 2023, 07:18
Reviewer Update
I'm still waiting for an answer. You have by passed the turn around time. I want my ****en money. I'm contacting the banking ombuds now. I think u are not taking me serious. The facts are there and I must still wait front he 28th???? It's the 15th of the new month. U are *******,its *****ing to take money iut of an account that does not belong to you. I am so angry.
RC
Roxzanne C's updateReviewer Update
14 Nov 2023, 15:15What the actual **** still investigating what???? U took my money 14 working days ago. I have contacted the ombudsman already. I am not happy I want my ****en money.
RC
Roxzanne C's update14 Nov 2023, 15:15
Reviewer Update
What the actual **** still investigating what???? U took my money 14 working days ago. I have contacted the ombudsman already. I am not happy I want my ****en money.