Unauthorized Blocking of my account

On the 20th of March 2026, I received funds from a divorce settlement. Due to the fact that it was on a weekend I could not go to the branch to transact. I went on 23rd of March to the branch to get assistance with transacting on the account and making payments. The consultants at Trade Route Mall were not helpful at all and insisted the transactions be done on the app although I explained this will be large amounts moving out of my account. They did not budge and I ended up transacting on the app. To my dismay my account got blocked and I immediately went to the bank the following day with the divorce settlement document as proof of where the funds are coming from. To date the account is still blocked and I have made several attempts to speak to the ***** department regarding this matter. Case number provided was ***1. This is rather an inconvenience as I do not have funds that I can use for my daily needs. The consultants are not forthcoming with favorable outcomes instead I am told there is no SLA for the unblocking. I am highly disappointed in how my case is being treated and I have spent this whole week at the branch. I need answers and the matter treated with urgency. The consultant nonchalant about the whole matter and this is causing a great distress upon my life. At this point I feel I made mistake banking with Capitec.