1 reviews | Active since Jul 2016
Unauthorised ******** Debits
My FNB bank account was debited twice with an amount of R3,533.64 by Capitec, I called Capitec to query was told that the money will be reversed to Capitec account not my FNB account, I need my money to be put in the FNB account that it was ********ly taken out of, spoke to Witness ref ********** 0, she assured me that it will be trf back to my FNB account by COB yesterday, this morning I receive an sms that it is in a capitec account that I do not use and I have less money available than what was trf by capitec. I have debit orders going out of my FNB account because of capitec's ****up my debit orders are now returned with extra charges and who's going to pay the bank charges for capitecs mess
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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I acknowledge your posting, and have referred it to Nicole Appollis for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nicole Appollis for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank