1 reviews | Active since Jun 2017
unauthorised / unknown debit order
<p>i recently requested 3 mnth bank statement frm your branch, when i went through it i saw that there was a debit order of 79.50 that i didnt know of. This morning i went to the branch to enquire abt it, spoke to a Darren who tod me he cannot see what this debit order is for and cannot be cancelled. I mean its my account , my money , i have every right to know where my money is going. Let alone cancell the debit order if its nothing i know of. I want clarity on what this debit order is, how long its been taking my money and get it cancelled if its something i never authorised.</p>
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
One cannot believe that the above issue has never been resolved. Thinking of changing banks. Nondi Tsholoba responded to me gave me the company thats deducting my money- Altech NuPay, and when i contact them to cancel they told me debit order is for MyCover Plus - who told to go back to capitec to get a TRANSACTION ID, of which Capitec knows nothing about. My main issue comes back to who authorised the transaction as i dont have no policy/account with Mycover Plus, but Capitec told me i swiped my bank card and gave them authority. But if i go through my statement from January, there is NO trace of my card swiped on any Mycover plus terminal(NO TRAnsaction at all). I need this sorted out asap
One cannot believe that the above issue has never been resolved. Thinking of changing banks. Nondi Tsholoba responded to me gave me the company thats deducting my money- Altech NuPay, and when i contact them to cancel they told me debit order is for MyCover Plus - who told to go back to capitec to get a TRANSACTION ID, of which Capitec knows nothing about. My main issue comes back to who authorised the transaction as i dont have no policy/account with Mycover Plus, but Capitec told me i swiped my bank card and gave them authority. But if i go through my statement from January, there is NO trace of my card swiped on any Mycover plus terminal(NO TRAnsaction at all). I need this sorted out asap