Unauthorised Trasactions - account number: ***

On the 24 of September 2017 I was de*****ed an amount of R 7,404.00 through Capitec Cell phone banking, I reported the matter in one of their branch in Pretoria and they managed to deactivate my online banking. I expected them to refund my money because it was ****** in their hands unfortunately they told me they cant because I compromised with pin of which I did not however one thing that makes me suspicious that this was an inside job is that i was de*****ed after my provident money was paid to the bank, meaning that somebody within could have notified the syndicates of clients who have large amount of money in their account. i am very disappointed with the treatment i got from this bank i expected that they would have measures to prevent such to happen to their clients. i feel that my dispute was taken for granted since well they refused to refund me my money. Their service is so pathetic, i trusted them with my finances and now i was treated like an idiot. i will not rest until my money is refunded