Unauthorised Transactions - Capitec Account *****

I have transactions that went out on my card and were processed. These transactions took place somewhere overseas whereas I haven't travelled abroad. The first one on 29 July 2018 and the second one on 31 July 2018. Unauthorized transactions happened and Capitec still charges me an international transaction fee, which I think it is not fair since this wasn't me. How did this happen? The consultant called to say no money was taken, but when I look at the statement, it shows that one transaction was processed.

I am not happy with this. How is Capitec protecting it's clients from fradudulent activities?