Unauthorised Transactions

I have a very bad experience with Capitec Bank. I lost an amount of R36 160 last year November, money was transferred out of my account through an App that I never activated. I have been to the branch numerous times and there is still no feedback, till this day I have not received my money. I have lost trust in this Bank. Please refund me my R36160 as well as the fees of R37.75 that I incurred because of these unauthorised transactions.

I am unhappy and disappointed with the service and the amount of time it is taking for Capitec to resolve this matter. I have been going back and forth the branch to get feedback since November 2022 and till today I am told that the matter is still being investigated.

I would not recommend clients to keep lump sums of their hard earned money in their Capitec accounts because there is no sense of urgency when assisting clients with important issues like the one I am experiencing.