UNAUTHORISED TRANSACTIONS

Unauthorised transactions went off on my account , one was a cash send which was withdrawn in Durban, I live in JHB and another an EFT. I immediately notified the bank and stopped my card and banking app. The bank came back and send they would be tracing the IP address to see how it was done. This happened on the 25 September 2020. When I followed up with them I was told that my information was compromised and that the money would not be refunded. I escalated this to the complaints department, and have send numerous emails thereafter. Today is the 12 November 2020 and nobody has even bothered to pick up the phone or respond to any emails.