Unauthorised transactions

I was de*****ed of my money (R7543.00) from Capitec bank, It was around 11:22 when I went to Fox street branch to lodge a complaint with the Fox street Capitec branch assistant manager (Ebrahim), he immediately logged a call with their ***** department to inform them with a ***** case (my case). I was then told to open a case with the police which I did and they then told me to wait for 8 working days for them to investigate.

On Wednesday (30 August 2017) I went to Fox Street Capitec branch to check if there is any progress with the case, the consultant logged a call with their ***** department and explain that I have opened a case and I am now waiting for feedbacks but they told her that I should give them another 8 working days to investigate.

However they don't promise me that I will get my money back because it is a ***** and they (Capitec bank) are not liable for that, they said the only thing they could assist me with is to give me the names of the people who took my money.

Please assist me in getting my money back because I have been saving this money for something else. Your usual assistance will be appreciated.