Unauthorised transaction made on my account

I would like to place on record that I am so dissatisfied with the service regarding to unauthorized transaction that was done on the 10th December 2021 when I went to capitec branch in Pretoria central all capitec system was offline but a person by the name of Mc Mashiya manage to put himself/herself in my profile and transfer 40 000 from my sarvings if capitec system was up and running all transaction has not been done , to my suprise when I visit the branch and complain one of the call centre agent told one of the consultant that this Mc Mashiya was busy with a lot of accounts i am not the one who de*****ed by this person, and he/she is capitec client and now i am been told that the investigator will call me even today i never received a call all i need is my money back from capitec because they saw the money went from my account to which accounts . And as a results my bank account was accessed and all my savings were *******ly removed from my account i cannot pay school fees for my child because all my funds has been ****** please help me all i want is to get my money back or get some financial assistance from the bank i am contactable on this number ***