GP
Godfrey P
1 reviews | Active since Mar 2009
10 May 2022, 09:00
UNAUTHORISED TRANSACTION
CAPITEC IS SLOWLY BECOMING LIKE ALL THE OTHER TRADITIONAL BANKS!!!
ON THE 27TH APRIL A R599.00 ONLINE TRANSACTION GOES THROUGH MY ACCOUNT WITHOUT ASKING FOR MY APP AUTHENTICATION/AUTHORIZATION. 28TH APRIL I GO TO CENTURION MALL BRANCH TO DISPUTE THE TRANSACTION, CONSULTANT AND THE MANAGER TELLS ME THEY WILL CHARGE ME R80 TO INVESTIGATE AND WILL REFUND ME THE R80 AND R599 IF NO FAULT IS FOUND ON MY SIDE. I WAS TOLD I WOULD GET FEEDBACK WITHIN 7 WORKING DAYS, 13 DAYS LATER I GO TO BRANCH TO FOLLOW UP AND MY INCIDENT IS STILL NOT ASSIGNED TO ANYONE TO LOOK IN TO. THIS IS TOTALLY UNACCEPTABLE CAPITEC, I WANT ALL MY MONEY REFUNDED ASAP. CLIENTS CANNOT SUFFER BECAUSE OF YOUR INCOMPETENCE!!!
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Replies (2)
Capitec Bank's replyOfficial
10 May 2022, 09:25Good day Godfrey
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 May 2022, 09:25
Official
Good day Godfrey
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
GP
Godfrey P's updateReviewer Update
12 May 2022, 10:13Mamello calls on Tuesday 10th of May, promised I will get a feedback on Wednesday 11th May (Yesterday). And as usual, CAPITEC people just vanished in to thin air. I WANT MY R599 refund and R80 I was charged paid back by COB today. Clients cannot suffer because of your incompetence. I WANT MY MONEY PAID BACK ASAP.
GP
Godfrey P's update12 May 2022, 10:13
Reviewer Update
Mamello calls on Tuesday 10th of May, promised I will get a feedback on Wednesday 11th May (Yesterday). And as usual, CAPITEC people just vanished in to thin air. I WANT MY R599 refund and R80 I was charged paid back by COB today. Clients cannot suffer because of your incompetence. I WANT MY MONEY PAID BACK ASAP.