JN
JOSEPH N
1 reviews | Active since Feb 2012
30 Aug 2023, 14:05
UNAUTHORISED TRANSACTION
I received an sms yesterday confirming a Pre Authorisation - for R50.00 and the Reference used UBER SA help.uber.com com NESBURG ZA. I never requested this transaction and want to know why my account is being hacked. I didn't expected this from CAPITEC BANK. If this is going off it must be reversed or STOPPED
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
30 Aug 2023, 14:28Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply30 Aug 2023, 14:28
Official
Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
01 Sept 2023, 09:12Good day
We haven't been able to reach you on the contact details provided, should you still require our assistance please don't hesitate to contact us.
Kind regards
Complaint Management
Capitec Bank
We haven't been able to reach you on the contact details provided, should you still require our assistance please don't hesitate to contact us.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply01 Sept 2023, 09:12
Official
Good day
We haven't been able to reach you on the contact details provided, should you still require our assistance please don't hesitate to contact us.
Kind regards
Complaint Management
Capitec Bank
We haven't been able to reach you on the contact details provided, should you still require our assistance please don't hesitate to contact us.
Kind regards
Complaint Management
Capitec Bank
JN
JOSEPH N's updateReviewer Update
05 Sept 2023, 07:57I'm not so very happy that you would close or resolve a complaint due to no contact within just 24 hours. This is utterly unprofessional. The media will hear about this.
Also, my issue is still not resolved regarding the following: I received an sms yesterday confirming a Pre Authorisation - for R50.00 and the Reference used UBER SA help.uber.com com NESBURG ZA. I never requested this transaction and want to know why my account is being hacked. I didn't expected this from CAPITEC BANK. If this is going off it must be reversed or STOPPED. Call me today at 12:20pm on my cellphone number
Also, my issue is still not resolved regarding the following: I received an sms yesterday confirming a Pre Authorisation - for R50.00 and the Reference used UBER SA help.uber.com com NESBURG ZA. I never requested this transaction and want to know why my account is being hacked. I didn't expected this from CAPITEC BANK. If this is going off it must be reversed or STOPPED. Call me today at 12:20pm on my cellphone number
JN
JOSEPH N's update05 Sept 2023, 07:57
Reviewer Update
I'm not so very happy that you would close or resolve a complaint due to no contact within just 24 hours. This is utterly unprofessional. The media will hear about this.
Also, my issue is still not resolved regarding the following: I received an sms yesterday confirming a Pre Authorisation - for R50.00 and the Reference used UBER SA help.uber.com com NESBURG ZA. I never requested this transaction and want to know why my account is being hacked. I didn't expected this from CAPITEC BANK. If this is going off it must be reversed or STOPPED. Call me today at 12:20pm on my cellphone number
Also, my issue is still not resolved regarding the following: I received an sms yesterday confirming a Pre Authorisation - for R50.00 and the Reference used UBER SA help.uber.com com NESBURG ZA. I never requested this transaction and want to know why my account is being hacked. I didn't expected this from CAPITEC BANK. If this is going off it must be reversed or STOPPED. Call me today at 12:20pm on my cellphone number
JN
JOSEPH N's updateReviewer Update
06 Sept 2023, 15:24I want this R50.00 Pre Authorisation - for R50.00 and the Reference used UBER SA help.uber.com com NESBURG ZA to be reversed to my account, as I never left or used the service. I want this immediately done before 4pm today
JN
JOSEPH N's update06 Sept 2023, 15:24
Reviewer Update
I want this R50.00 Pre Authorisation - for R50.00 and the Reference used UBER SA help.uber.com com NESBURG ZA to be reversed to my account, as I never left or used the service. I want this immediately done before 4pm today