Unauthorised telkom DEBICHECK

Item: Capitec Bank
Rating: 1
Author: Tandie M

I am highly dissapointed with Capitec Bank, I have been banking with Capitec for more than 10 years, Capitec is allowing unauthorized Debichecks to be deducted from my account.

My understanding is that a debicheck needs to be approved by me, I have never approved any Debichecks for TELKOM and yet they allow them to debit my account even twice a month. This is *******. Please refund me my money. Tandie Mbalane Account number:*** Contact number: ***

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

20 Dec 2021, 07:23

Good day Tandie

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply20 Dec 2021, 07:23

Official

Capitec Bank's replyOfficial

21 Feb 2022, 12:53

Hi Tandie

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply21 Feb 2022, 12:53

Official