Unauthorised reversal of my refund to sender instead of transferring into my account. I want my money back and deposited into my account.

Lusanda Ntsume-Ludidi (Financial Management) I emailed Capitec Forex to ask them to transfer my money into my account as I was waiting for my refund of my flight cancellation with eDreams. I was assisted by the above mentioned employee. Instead she just sent me an email that the system returned the money back to the travel agency! How is it that such a huge bank employs people who lack comprehension?? I want my money back into my account!! Why are you giving customers such traumatic customer service. I have a sickly mother that needs to be taken care if by those funds. No ways!!

My e-mail is: ***