ZZ
Zandile Z
1 reviews | Active since Aug 2020
25 Aug 2020, 14:33
Unauthorised purchases off my account
Been banking with Capitec for a while, so today 25/08/2020 Im on lunch and I start receiving these transaction notifications on my phone. Online shopping that I know nothing of, one after another. So I go back to my desk and call the bank. I was advised to stop my card and go to my nearest branch for a new card. At the bank I am told that for them to dispute these transactions I would be charged about R170 per transaction, mind you these transactions range from R17.24 to R119.69. So basically my bank approved an online transaction without sending me an OTP (meaning without my approval) and is unable to dispute those transactions. I have lost a total of R426.99 and theres nothing I can do about it!?
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Replies (3)
Capitec Bank's replyOfficial
25 Aug 2020, 15:46I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply25 Aug 2020, 15:46
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
ZZ
Zandile Z's updateReviewer Update
25 Aug 2020, 15:57I would very much appreciate that as I have rent due in a few days, thank you.
ZZ
Zandile Z's update25 Aug 2020, 15:57
Reviewer Update
I would very much appreciate that as I have rent due in a few days, thank you.
Capitec Bank's replyOfficial
01 Sept 2020, 16:35Good day Zandile Z
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply01 Sept 2020, 16:35
Official
Good day Zandile Z
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank