TA
Traci A
1 reviews | Active since Sept 2023
29 Feb 2024, 10:56
Unauthorised payments
Hi I need assistance please For about 4months now a company called afrimob has been deducting funds from my account via Debi check. I have tried calling their company and what's app and no one responds. They billed me almost R400 for a phone I never received I cannot get hold of them and this is not the first time that somehow a Debi check is approved on my account without my knowledge I have logged issues about this for years now
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Traci A's updateReviewer Update
29 Feb 2024, 14:40Good day
I have a situation and I need assistance please.A company called Africa mobile have debited my account yesterday and I cannot reverse it as it is a Debi check.Firstly when calling them you cannot get through to them, they do not respond to what's app or emails.
I am unemployed and they are stating that I have a cellphone contract with them which I don't.
This is not the first time that a debit order goes off on my bank account and that I have not approved.I went through a similar situation a year ago and honestly this is not makig me feel safe with my bank at all.
I cannot afford R400 being taken from me. I have three kids I am a single parent ans like I said unemployed.
I need capitec to please not tell me they can't do anything but to please go the extra mile for a client that has been with u for about 15 years.As I said, I have tried all platforms to contact them ans have not been successful
I have a situation and I need assistance please.A company called Africa mobile have debited my account yesterday and I cannot reverse it as it is a Debi check.Firstly when calling them you cannot get through to them, they do not respond to what's app or emails.
I am unemployed and they are stating that I have a cellphone contract with them which I don't.
This is not the first time that a debit order goes off on my bank account and that I have not approved.I went through a similar situation a year ago and honestly this is not makig me feel safe with my bank at all.
I cannot afford R400 being taken from me. I have three kids I am a single parent ans like I said unemployed.
I need capitec to please not tell me they can't do anything but to please go the extra mile for a client that has been with u for about 15 years.As I said, I have tried all platforms to contact them ans have not been successful
TA
Traci A's update29 Feb 2024, 14:40
Reviewer Update
Good day
I have a situation and I need assistance please.A company called Africa mobile have debited my account yesterday and I cannot reverse it as it is a Debi check.Firstly when calling them you cannot get through to them, they do not respond to what's app or emails.
I am unemployed and they are stating that I have a cellphone contract with them which I don't.
This is not the first time that a debit order goes off on my bank account and that I have not approved.I went through a similar situation a year ago and honestly this is not makig me feel safe with my bank at all.
I cannot afford R400 being taken from me. I have three kids I am a single parent ans like I said unemployed.
I need capitec to please not tell me they can't do anything but to please go the extra mile for a client that has been with u for about 15 years.As I said, I have tried all platforms to contact them ans have not been successful
I have a situation and I need assistance please.A company called Africa mobile have debited my account yesterday and I cannot reverse it as it is a Debi check.Firstly when calling them you cannot get through to them, they do not respond to what's app or emails.
I am unemployed and they are stating that I have a cellphone contract with them which I don't.
This is not the first time that a debit order goes off on my bank account and that I have not approved.I went through a similar situation a year ago and honestly this is not makig me feel safe with my bank at all.
I cannot afford R400 being taken from me. I have three kids I am a single parent ans like I said unemployed.
I need capitec to please not tell me they can't do anything but to please go the extra mile for a client that has been with u for about 15 years.As I said, I have tried all platforms to contact them ans have not been successful
TA
Traci A's updateReviewer Update
04 Mar 2024, 14:14I have been missing calls from your complaints team regarding my issue. If someone could please assist me by calling back I would appreciate it.
This company is not responding to emails what's app nor calls so I need to know how capitec can assist me in getting this direct debit removed from my account and get my funds back
Please I am unemployed and I have been through this so many times it's not fair and not nice to know that no one goes that extra mile to see what they can do for you
This company is not responding to emails what's app nor calls so I need to know how capitec can assist me in getting this direct debit removed from my account and get my funds back
Please I am unemployed and I have been through this so many times it's not fair and not nice to know that no one goes that extra mile to see what they can do for you
TA
Traci A's update04 Mar 2024, 14:14
Reviewer Update
I have been missing calls from your complaints team regarding my issue. If someone could please assist me by calling back I would appreciate it.
This company is not responding to emails what's app nor calls so I need to know how capitec can assist me in getting this direct debit removed from my account and get my funds back
Please I am unemployed and I have been through this so many times it's not fair and not nice to know that no one goes that extra mile to see what they can do for you
This company is not responding to emails what's app nor calls so I need to know how capitec can assist me in getting this direct debit removed from my account and get my funds back
Please I am unemployed and I have been through this so many times it's not fair and not nice to know that no one goes that extra mile to see what they can do for you