NM
Nwabisa M

1 reviews | Active since Sept 2018

06 Oct 2019, 12:10

Unauthorised Payment

There is nothing Capitec Bank can do in case of an unauthorised transaction in your account. Even if they have the person's name. Instead the operator Simone told me to go to the police because my information has been compromised. They didnt even promise to do an investigation in order to assist you. They just shrug and wash their hands off you.

0
Replies (1)
Capitec Bank
Capitec Bank's reply07 Oct 2019, 13:01
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
 
Kind regards
Capitec Bank