Unauthorised online purchase

I went to capitec bank forest hill branch on 2/10/17 after my account was debited R698. The brandmanager was so rude and unprfsnal to say the least. I posted the complaint on hellopeter to which capitec responded by saying they will investigate the matter n i should give them 5 business days. Today 4/10/17 another R398 was debited from my account by the same ******* who took my R698 on monday. I went to capitec foresthill branch fuming and ready to cancel my account with them .

A nice gentleman by the name of Silas offered to assist me, i explained what happened and this guy was so understanding and answered all my questions... he also advised me to change the card and my account will be safe..... i wish capitec bank can have more of Silas (es)... i walked out of the bank happy and i didnt cancel my account all because of him....... now all i want is my R1100 to be returned to me coz its still within capitec system...... am Nd as promised, capitec should gimme feedback