Unauthorised online purchase

My account was debited R698 this morning 2/10/17, i went to the branch at forest hill mall for help.instead of helping me get my money back the brach manager ( a lady with bad attitude ) told me " there is nothing they can do and its not her fault i bought things online". Even after telling her i didnt. She was so rude putting it to me i did purchase otherwise they wouldnt have to take my money. All i wanted was for my bank to help me get my money back , but i soon learnt that through capitec, if online ******* ***** your money, you are on your own. I was told its my responcibility to find who these people are and ask them to pay me back. I trusted capitec with my money and know they say i must go find a thieve who stole my R698 while it in their care and ask the thieve to pay me back....... and yes this i was told my the branch manager... it pains me coz i really needed that money badly

I hope the service becomes bettersince this bank is fastly becoming a major player in the banking sector....