Unauthorised Loan Deduction

<p>2 weeks ago I made an arrangement with Capitec to deduct R200 from my FNB account. The consultant made the arrangement to deduct the R200 for the duration of my arrears amount due to the fact that I'm unemployed. </p> <p> </p> <p> </p> <p>On 2 ocassions I had to phone in to reverse my money because Capitec was deducting any monies that reflected from my Capitec account. The consultants I dealt with had no issue reversing my money. </p> <p> </p> <p>So then today (4 July 2017), all my money that was in my Capitec account was deducted. When I phoned in, the consultant said that the consultant I made the arrangement with only made the arrangement for 1 month. When I explained to her that the arrangement was made for the duration of my arrears account, she said she could do nothing.</p> <p> </p> <p>So today (4 July 2017) I went into the branch and explained my situation. The consultant in the branch had the decency to phone Capitec head office and explain my situation to them. The head office consultant said that there is no arrangement option for me. When the branch consultant asked if they would talk to me, they said no and that was it.</p> <p> </p> <p>Now my question is, why would the first consultant not instate my arrangement for the duration of my arrears on their system and why is this my fault when I made arrangements. </p> <p> </p> <p>If get get money transferred to my FNB, will Capitec deduct more money and if I get money transferred into my Capitec account, will they deduct any amount they please.</p> <p> </p> <p>I need this problem resolved and I want my money as per the arrangement I made with the consultant.</p> <p> </p> <p>I await your response.</p>