pB
peter B
1 reviews | Active since Mar 2012
27 Nov 2020, 22:07
Unauthorised international purchase
I've been with Capitec for some time and I have never seen this kind of madness before. I have just recieved a payment notification from Capitec with a reference SASHAWACA total amount of R399.00.
Capitec: Purchase -R399.00 from SAVINGS ACCOUNT; Ref SACADEMYON* SHAW ACADE +*** GB; 27-Nov. Info ***
From my experience, everytime there is an online purchase or some thing of that sort I get a notifixation regardless. ARe you guys selling information, allowing this cap to take place or what?
I want my money back, otherwise be sure to loose a few clients.
This is *******.
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Replies (2)
Capitec Bank's replyOfficial
28 Nov 2020, 07:29I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Nov 2020, 07:29
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
pB
peter B's updateReviewer Update
10 Dec 2020, 13:37Thank you Capitec, I have received my refund.
pB
peter B's update10 Dec 2020, 13:37
Reviewer Update
Thank you Capitec, I have received my refund.