TS
TEBOGO S

1 reviews | Active since May 2011

23 Apr 2021, 13:14

Unauthorised ********** debits

I am having a problem with clientelle debiting my account without debicheck approval. I have been struggling to reverse ******* debits with a reference number of clientelle for 2 months now, as a result, I am unable to move money to capitec in order to be able to payoff the last debit for capitec, reason is as soon as i transfer R1760 ***ed to capitec) to my capitec bank, clientelle debits R284,00 and thus capitec is unable to get their settlement amount. For this reason, I have decided to stop getting salary from capitec until this mess is sorted. Basically I dont know why clientelle keeps on debiting me despite telling them that I did not sign up for their policy, buy capitec is also not helping because they allow clientelle to debit me even though i did not approve the debicheck. I want capitec to reverse the 2 debits of clientelle and advise me how I can actually pay the outstanding amount to capitec without getting clientelle **********ly *****ing my money from capitec. I am unable to reverse this debits but i did not sign up for anything and did not approve any debicheck.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Apr 2021, 14:09
Official
 
Good day Tebogo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank