SJ
Siyabonga J

1 reviews | Active since Dec 2021

09 Mar 2023, 11:27

Unauthorised, ********** Debit Orders

I recently downloaded the Capitec app and to my surprise every month i get Debited R95 by a company called BDB Data Bureau. I gave no authority for this and have zero ties to this company. Capitec says they cant stop the Debit order on their side and i need to call the Business and ask them to stop debiting me. They supp**** me with their (BDB Data Beaurea) number which does not work. This makes one ask themselves if my money is really not safer being under my mattress because how can a random business just take money from my account without even getting any authorization, and worst keep on taking the money without the banking being able to stop it.

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Mar 2023, 12:22
Official
 
Good day Siyabonga 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank